Below are the available closed captioning options for live and recorded virtual events at UCSB.
Event support is not included in the list of core services provided by instructional support teams. A recharge number or method of payment may be required for the coordination of these transcription services.
For Instructional Support: closed captioning and transcription services for official UCSB courses, approved by the Office of the Registrar, can be found here.
Professional Captioning for LIVE Events
UCSB has been using the services of LNS to provide professional live closed captioning. You may contact LNS directly to support your meeting or event. Alternatively, for a $75 administrative fee, Instructional Development (email@example.com) can coordinate the LNS service for you.
LNS will contract a transcriptionist to join your live Zoom session and you will be provided with instructions to setup your meeting to allow for this. The live captioning runs around $175 per hour, with a setup time of about 15-30 minutes before the start.
Professional Captioning for RECORDED Events
Professional quality closed captioning (with 99% accuracy) can be requested for post-recorded sessions that are uploaded to GauchoCast. The high quality captions are provided by Verbit, a third party transcription service, that uses a combination of AI and human transcriptionists.
The host is responsible for recording the Zoom session and proving the MP4 file to Instructional Development through GauchoCast. If the Host does not have access to GauchoCast, it may be possible to provide the video file via Box or Google Drive.
Verbit charges approx $0.84 per minute for this transcription service. ID will require a valid Recharge number before placing an order. Arrangements and inquiries for Verbit captioning can sent to firstname.lastname@example.org
Manual Captioning for LIVE Events ("Roll Your Own")
In this method, a direct participant from the meeting (that is assigned by the host) is chosen to add closed captioning to a live Zoom session.
If you do not wish to hire a transcriptionist, the closed captions can be manually typed by someone in the meeting (eg. the host, a co-host, or an designated participant). The closed captions are typed directly into a Zoom window. Participants will be able to view the closed captioning, line-by-line, at the bottom of the screen once they are typed and entered by the captioner.
It would be wise to practice this method to determine if it is adequate for your needs.
Automatic Captioning for LIVE Events (automatic speech recognition)
In this method, live closed captioning is generated by an automatic speech recognition software that is directly integrated into Zoom. This will not require a physical user to type captions, nor will you need to incorporate a 3rd party closed captioning service.
Please note, that names or certain words may not be displayed correctly and accents may produce less accurate results. Still, automatic closed captioning is estimated to be over 80% accurate.
Automatic Captioning for RECORDED Events (automatic speech recognition)
In this method, automatic speech recognition captions can be applied to post-recorded sessions that are uploaded to GauchoCast. The host will be responsible for recording the Zoom session and uploading the MP4 video file to GauchoCast.
Once a video has been uploaded and processed successfully, the ASR captions are requested from the system and computer transcription will become available within the target completion time (Videos <1hr: ~8hrs. Videos >1hr: ~24hrs). These captions are machine-generated and will need to be edited and revised if 100% accuracy is desired.