If you receive an error in the bottom right of your screen that says that Box was unable to save a document, it may be that the Box Edit program is malfunctioning. If you look closely at the error, and you see 'Box Edit' in the bottom right corner, this is likely the issue. Another symptom of this problem is a saved copy of the file on your desktop.
The Box Edit program allows you to edit and save Microsoft Word files directly back to Box. There are a two different set of steps to troubleshoot this issue.
First, try editing the document using Box Edit and saving it back to Box.
1. Go to Box on your preferred browser (Chrome, Firefox, etc.).
2. Click on the document you received the initial error for.
3. Click 'Open' and 'Microsoft _____.'
4. Make a small edit to the document, such as adding a space.
5. Click save within the Microsoft Office application.
6. Restart your computer.
If the problem persists after following these steps, try the next set of steps:
It's likely that something has gone wrong with Box Edit's temporary cache. You will need to clear it.
1. Quit Box Edit by searching in Windows explorer (what you use to search the computer) for "Task Manager." Close the Box Tools application if it's running.
2. Go to the Processes tab and terminate the Box Edit process and the BoxLocalCom process.
3. Copy/paste this file path in Windows explorer (what you use to search the computer):
4. Delete all the files and folders in that folder.
5. Restart your computer.
6. Go to Box on the browser.
7. Press the "+" button and create a new file (either Word or Excel). It should open it using your Microsoft desktop application.
8. Try saving the document.
9. If that works, try to open an existing file and saving it.