Connect Email: Frequently Asked Questions

1. Open a browser and go to: connect.ucsb.edu

2. Select “Google Web App”

3. Sign in:

4. UCSBnetID@ucsb.edu (email field), click next

5. Enter your UCSBnetID Password

• Test your UCSBnetID and password, using the UCSBnetID diagnostics tool. If you need to reset your password, use the UCSB Identity Manager.
• Note: You will no longer use your LSIT username and password to access email.

Since we've migrated to Google for our email services - you have one Connect email account that has multiple aliases. Typically, you can choose from your UCSBnetID@ucsb.edu, @departmental.ucsb.edu and first.lastname@ucsb.edu. Any emails received from these address will show up in your inbox and you can choose which alias to respond with.

Unfortunately, student addresses are unavailable in the Google Web App. This was a policy decision rather than a technical limitation decided by the IT Council. We are pushing to make the student directory universally available, until then, please continue to use the Identity student directory.

If you click on the 'cog' > 'Settings' > 'Accounts.' You have the option to choose your default alias. Each time you compose a new message or response, Google will assume you'd like to send from this address. You can still manually edit your outgoing alias - but assigning your most used address is advised.

1. Log into your Google Apps account using the GWA (it must be done in GWA).

2. In the top-right, click the gear icon Settings.

3. Select Settings.

4. Scroll down to the Vacation responder section (stay in the "General" tab).

5. Select Vacation responder on.

6. Fill in the date range, Subject, and Message.

All duplicate labels with an underscore (i.e. _Sent and _Trash) are archived messages prior to the migration. They are there for your records - so you may organize them how you like.

Certain email clients do not organize or count emails in the same way that Google does. Therefore, you may see some overlapping labels.

1.) Click on the nine squares in the upper right-hand section of your Google Web App.

2.) Open Contacts > 'More' > 'Import Contacts'

1. Sign into your Connect account. Click on the Google Apps icon in the top right and select "Groups". If you do not see "Groups" listed click on "More" at the bottom, this will give you a complete list of Google apps which will include "Groups".

2. Click on "My groups".

 

3. The click on the group you would like to manage.

 

4. Once in the group you will want to click on "Manage" on the right side, circled in red below.

 

5. On the left side you will then see a list of settings for the group.

 

1. Sign into Google Groups

2. Click My Groups.

3. Choose a group.

4. Near the top right, click Manage.

5. On the left click on Permissions and then on Access Permissions

6. Next to View Email Addresses click on the drop down menu and select the appropriate setting

You can allow others who are not using Connect Calendar to view your calendar. First, make your calendar public and choose whether to share only your free/busy information or all event details. Once it's public, create a Calendar Address that others can use to view your calendar in another iCal-compliant application like Outlook.

To make a calendar public, configure its Sharing settings:

1. Open Google Calendar.
2. In the top right, click the gear icon  then select Settings.
3. Open the Calendars tab.
4. Click the name of the calendar you want to share.
5. Open the Share this Calendar tab.
6. Check the option Make this calendar public. 
7. If you don't want other people to view the details of your events, select See only free/busy (hide details).
8. Click Save.

After you've shared your calendar, create the Calendar Address that allows the calendar to be viewed in applications like Outlook or Apple Calendar:

1. Open Google Calendar.
2. In the top right, click Settings  > Settings.
3. Open the Calendars tab.
4. Click the name of the calendar you want to share.
5. In the Calendar Address section, click the ICAL button.
6. A window with your calendar's public web address will appear. Copy this link to share your calendar with those using any calendar application that supports the iCal format.
7. Click OK.
8. Email the .ics file to the person(s) you want to share it with.

The recipient of the .ics Calendar Address file can import it into Outlook:

       1. In Outlook, click on the link in the email.
       2. In the next window, click Open with Outlook, and click OK.
       3. The shared calendar will open in Outlook's "Other Calendars" section as a separate (not overlaid) calendar. It will update about every 4 hours.

For more information about sharing public Google Calendars, see:
https://support.google.com/calendar/answer/37083?vid=1-63578206238497326...

Because students do not have Connect accounts they cannot be given permission to make changes to a departmental calendar. A solution to this would be to create a functional account.

This is a Connect account account that belongs to a function; this could be a role, such as student receptionist, or a device, such as a fax machine. Connect Departmental Administrators (CDAs) can create functional accounts through the following steps. The CDA directory is here http://www.connect.ucsb.edu/help/connect-cda 

Create new Functional Account:

• Connect Functional Accounts are visible in the CAP by clicking the "Functional Accounts" button. Before creating a new account you may want to browse though your existing functional accounts to make sure you're not creating a duplicate.
• Click the "create functional" button to begin providing the account information.

• Provide a Display Name for the account, a Connect Address, optionally provide a Department Address, and then select which address type you'd like to use on outbound mail for this account. Click the "preview create" button when done and verify the account information.
• Click the "confirm create" button to trigger account creation; the process will take anywhere from 10-30 minutes. Once it's done, the new account will be displayed in your functional account list with a status of "activated".
• Once the account is active, you can set its password by clicking on the entry to view the record detail, and then click the "change password" button. We recommend that the CDA set the password and keep a record of the individuals to whom they've given access.

 

Please make sure you are logging in to the new Google Connect email service, in Spring of 2017 we migrated our email to this service. The steps numbered below explain how to login to your account.

 

Please make sure you are using your UCSBnetID to login and not your previous username and password for your old email account hosted by LSIT. If you need to check your UCSBnetID you can test your credentials here https://secure.identity.ucsb.edu/netid_diags/. If you do not know or have forgotten your UCSBnetID you will need to retrieve it by filling out the information in the following link https://secure.identity.ucsb.edu/manager/. If you do not know the information required to retrieve your password you will need to contact Identity Services directly, their information can be found here http://www.identity.ucsb.edu/help/ .

 

1. Open a browser and go to: connect.ucsb.edu

2. Select “Google Web App”

3. Sign in:

4. UCSBnetID@ucsb.edu (email field), click next

5. Enter your UCSBnetID Password

• Test your UCSBnetID and password, using the UCSBnetID diagnostics tool. If you need to reset your password, use the UCSB Identity Manager.
• Note: You will no longer use your LSIT username and password to access email.